Refund policy

We offer a free 24-hour trial so you can check the service on your own devices before paying. Please use it. It's the best way to avoid needing a refund.

When we refund

• Service not working: if the service doesn't work on your device and we can't fix it with you within 24 hours of purchase, contact us and we'll review a refund.
• Duplicate payment: if you were charged twice for the same order, we refund the duplicate.
• Extended outage: if the service is unavailable for an extended period, we'll extend your plan or refund the unused part.

When we don't

• after 24 hours of viewing on a working line,
• because a specific channel or title was removed from the line-up,
• for problems caused by your internet connection or device that the setup guides cover,
• for fees you paid to third-party app developers.

How to ask

Email admin@holyiptv.com with your order reference and what went wrong. We aim to reply within 24 hours. Approved refunds go back via the original payment method where possible. Crypto refunds use the same coin, at the USD value of the order.