Contact us
Setup problem, question before buying, or renewal? Message us. A person reads every message.
Help us help you faster
When you write about a problem, include:
- the email address or username on your order,
- your device (for example “Fire TV Stick 4K Max”) and the app you're using,
- what you see: an error message, a photo of the screen, or the channel that won't play.
Orders and payments
For payment questions, include your order reference from the confirmation email. Never send card numbers or passwords to us by message. We'll never ask for them.